Guest Information during COVID-19


Orascom Hotels Management statement on COVID-19



With the lockdowns being lifted and the world gradually opening for travel, we are glad that we have used the last few months to design and put into effect strict hygiene protocol and enhanced workplace practices that allow a joyful tourism experience with safe distancing at every step of the journey.

Our measures have been developed and audited by high-level committees of health consultants that audited and confirmed that OHM’s operational practices in Egypt do conform to the international standards of sanitation and hygiene. 

As the wellbeing of our guests and associates is of utmost importance to us, we continue to closely monitor the advices of the World Health Organization as well as all local authorities regarding the COVID 19 cases and its impact.

Being passionate travelers ourselves, we understand the stress resulting from the uncertainty about booking, and are keen on providing our customers with maximum flexibility during these callenging times.

Change & Cancellation of Bookings:

For guests with already confirmed bookings for any future date, including restricted bookings, full changes or cancellation without a charge up to 24 hours prior to arrival are allowed, as long as the change or cancellation is made by October 31st, 2020.


  • Any changes to existing bookings are subject to availability and any rate differences.
  • Reservations made for the period of Eid al-Adha are excluded and booking restrictions apply.
  • Above policies apply to guests who booked directly, either through the website or the Call Center. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.


Together we can – Safety is our priority

At all OHM Hotels we take hygiene and cleaning standards very seriously and thus, have rigorous hygiene and cleaning protocols in place. We closely monitor the guidelines of both, the World Health Organization and local governments to ensure all our Hotels apply best practices, allowing uninterrupted holiday experiences for our customers and a safe work environment for our associates.


Click here for detailed information about OHM Health & Sanitation Program

On top, being a part of a centrally managed community, we are working closely with the different outlets in our towns to re-instate safety measures.

We would like to thank you for your confidence and loyalty and look forward to welcoming you back at our hotels soon.


View our new norm protocol in action!


OHM Health & Sanitation Program Highlights

Orascom Hotels Management, partner of Muryia in Oman; has recently unveiled its “Together we Can!” initiative, which features enhanced sanitation and hygiene protocols addressing the COVID-19. Among the operational practices outlined as part of the initiative are:


General Practices

  • Adapted intervals between room occupancy
  • Daily contactless temperature checks for all hotel staff and guests
  • Extra disinfection of public areas and the most frequently touched surfaces and points
  • Public seating setup was reviewed to allow a 2.0m distance
  • Sanitizer Dispensers are made available at key points around the hotel
  • Contactless payment, check-in and check-out at several properties
  • All staff are required to wear mask
  • Guest are required to wear mask in public areas, except when seated at the restaurant or bar

Guest Rooms

  • Thoroughly cleaned as per industry leading sanitizing protocols
  • Guestroom doors are sealed to show that they remained vacant after cleaning
  • All bed linen and laundry are changed daily and washed at a high temperature
  • AC Air filters are cleaned and replaced often
  • Mini bars are emptied. Please contact Room Service
  • Beach towels are placed in your room
  • All room amenities are sanitized, and seal packed
  • All reusable collateral was removed from all rooms


  • Distance between sunbeds is 2.0 m
  • All sunbeds are sanitized after each use


  • Distance between tables is 2.0m
  • All tables and chairs are sanitized after each use
  • All placemats are replaced after each use
  • Cutlery and glassware washed and sanitized at 70˚C
  • No self-service buffets

Spa, Salon & Fitness Center

  • Sanitation of all surfaces after each use.
  • Alternative wellness options are provided to guests

Staff Training – Hotel Clinic

Throughout the operational process, Hotel team members are provided with personal protective equipment and enhanced training to protect their well-being.  Furthermore, All Hotel staff received adequate training, in line with the directions of the WHO, to handle any situation related to the virus.  We are prepared with both preventative and protective measures.


Through the town’s medical facility, Hotels secure the needed support in the most convenient manner whenever an emergency could arise. On top, being a part of a centrally managed community, we are working closely with the different outlets in our towns to re-instate safety measures. Guests have quick access to health care professionals.

We’re Ready, Safety is our Priority

For more information about Orascom Hotels Management, please visit us at

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